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   Technology StocksIntuit -- What's Its Future?

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To: Michael L. Busser who wrote (1486)7/29/2000 4:48:57 PM
From: Night Writer
   of 1545
Great option play. I'm under water on the Aug 40 puts at this point. If the shares are put to me, I'll hold them and sell some calls. I think INTU is close to a bottom here. Aug 7 earnings should be good. INTU might have a pre earnings run up or a post earnings bounce. I also think the GNP market reaction was over done.

I agree on INTU being a good brokerage house target. H&R Block bought Olde, and brokerage houses are looking to expand and add share holder value. Seems like an excellent fit for someone like a ML.

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To: Night Writer who wrote (1487)7/29/2000 10:33:41 PM
From: Sr K
   of 1545
INTU is distancing themselves, while partnering with, many banks, in their online commerce initiatives with QB2000, and the QB2001 in the near beta stages. They would close that network by aligning with one brokerage firm or one bank, IMJ.

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To: Sr K who wrote (1488)7/30/2000 11:49:10 PM
From: i-node
   of 1545
The banks (and other prospective partners of Intuit) should take a lesson from what Intuit did to the accountants. First, they enlist their help in getting clients to sign on the Quickbooks product, then when they get enough committed customers, they screw the accountants. Suddenly, accountants find their bread-and-butter business of quarterly payroll tax preparation, etc., is under assault by their former "friend". The accounting business is, of course, a dying industry; however, Intuit stabbed them in the back to speed the process up.

I think banks could well suffer similar fates. Of course, you can argue that if Intuit can pull it off, why not. But there is something particularly greasy about using these associates to gain their clientele then dumping them.

Of course, the way Intuit has abused its customers, they are ripe to have significant numbers of QB customers taken from them. All it would take is a good accounting system that does 50% of what QB does (QB is sort of bloated in many respects, anyway) where there is no shoving internet updates that don't work down the customer's throats.

A lot of people are very unhappy still with QB 2000 -- in fact, from what I've read, while Intuit claims huge numbers, the real numbers of people buying QB2000 are way down from what would have been expected.

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To: Night Writer who wrote (1487)8/1/2000 12:22:38 PM
From: Michael L. Busser
   of 1545
INTU got a boost from Prudential this morning. They have raised their rating from accumulate to strong buy. A couple more of these moves and it will be time to write covered calls again. The move should also help your puts that are under water.

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To: Michael L. Busser who wrote (1490)8/1/2000 4:59:09 PM
From: Night Writer
   of 1545
I was out today and just picked up the Pru upgrade. Looks like INTU is bouncing off support. Pru must think this quarter's earnings are good to upgrade now. I wonder if "Single best idea" means exactly what it says.

RESEARCH ALERT-Prudential ups Intuit <INTU.O>

NEW YORK, Aug 1 (Reuters) - Prudential said it upgraded its
rating of financial software provider Intuit Inc. <INTU.O>
Tuesday, raising it from accumulate to a strong buy.
-- designated Intuit its "Single Best Idea".
-- company is ready to break out in FY01, and current
valuation level for shares was "quite attractive." Intuit stock
was up 2-1/2 at 36-1/2 in Tuesday morning trading.
-- Prudential anticipates company will exceed expectations
of $153 mln in revenue and loss $0.08 EPS.
-- "Now that Microsoft (Corp <MSFT.O>) has exited the tax
business, the opportunities for on-line tax and small business
continue to get brighter," said analyst Bryan Keane.
((New York Equities Desk 212-859-1700))

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To: Michael L. Busser who wrote (1490)8/1/2000 5:01:41 PM
From: Night Writer
   of 1545
I also liked this.
Intuit Customer Support Earns Prestigious Support Center Practices
Certification; Certification Recognizes Intuit for Delivery of World Class

Business Editors/High-Tech Writers

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--August 1, 2000--Intuit
Inc. (Nasdaq:INTU) announced today that its Customer Support
organization has received certification for the second consecutive
year under the prestigious Support Center Practices (SCP)
Certification program. Service Strategies Corporation awarded SCP
certification to Intuit for world class, quality support after
extensive audits of their Tucson-based support center. SCP
certification quantifies the effectiveness of customer support centers
based upon a stringent set of performance standards and represents
best practices in industry.
Intuit's Tucson-based support organization provides support for
Quicken(R), Intuit's leading personal financial software;
QuickBooks(R), the most popular small business accounting software;
the QuickBooks Basic Payroll Service, a do-it yourself payroll
solution in QuickBooks; QuickBooks Site Solutions, a Web site creation
tool; the QuickBooks Professional Advisor Program, a program designed
for accounting professionals supporting QuickBooks users; and
TurboTax(R), best-selling desktop personal tax preparation software.
"While Intuit's software products have long been heralded for
their ease-of-use, many customers contact us for more information on
how to use a specific feature or how to get the most out of our
products," said Paul Vaillancourt, vice president and general manager,
Small Business Service Delivery at Intuit. "Attainment of SCP
certification shows our customers that we have high-quality support to
back up our high-quality software."
The SCP certification program was developed to address service
quality issues that impact the rapidly growing technology support
industry. Thirty-five leading high technology companies from across
North America and Europe developed the program along with the Software
Support Professionals Association (SSPA) and Service Strategies
Corporation. These companies contributed their insight and perspective
into defining the key elements required for delivering world-class
"Intuit has consistently demonstrated their commitment to
customers through the SCP certification audit process," said Greg
Coleman, principal and vice president of Certification for Service
Strategies Corporation. "The company clearly excelled in several
areas, including electronic service delivery, total quality management
and overall corporate commitment."
Service Strategies Corporation conducts comprehensive on-site
audits to confirm that companies meet the requirements of over 100
business elements defined in the SCP program. SCP certification
measures factors such as corporate commitment and strategic direction,
customer satisfaction, performance metrics, research and development
interface, and other strategic areas of the support operation.
Certified companies must continue to demonstrate their commitment to
excellence and high performance standards through annual
re-certification audits.
"Our performance was rated strong across the board and exceeded
program requirements in a number of key areas," said Jeanne Rhodes,
director, Quicken Service Delivery at Intuit. "Intuit's dedication to
providing ongoing support excellence is demonstrated by its commitment
to achieving re-certification on an annual basis."
Currently, over seventy-five companies representing approximately
one hundred and thirty five support centers around the world are
participating in the SCP program. These companies include industry
leaders such as Intuit Inc. (INTU), Xerox Corporation (XRX), Lucent
Technologies (LU), Mentor Graphics Corporation (MENT), Silicon
Graphics Inc (SGI), Lockheed Martin Inc. (LMT), Microsoft Ltd. Europe,
and Sabre Inc. (TSG), among others.
"SCP certification has established itself among the world's
leading technology companies as the global standard for service
quality," said Bill Rose, founder and executive director of the SSPA.
"Once again Intuit has demonstrated their ability to deliver top
quality support through their achievement of certification."

About Service Strategies Corporation

Service Strategies Corporation (SSC) enjoys worldwide recognition
working with the over 500 member companies of the Software Support
Professionals Association (SSPA). The company is responsible for
administering the Support Center Practices (SCP) Certification program
and conducting on-site certification audits. In addition, the company
delivers training and consulting services for the technology support
industry. For more information contact Service Strategies Corporation
at 858/674-4864 or visit the company's web site at For more information on the Software
Support Professionals Association (SSPA), visit

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To: Night Writer who wrote (1492)8/2/2000 9:47:22 AM
From: i-node
   of 1545
Intuit Customer Support Earns Prestigious Support Center Practices Certification; Certification Recognizes Intuit for Delivery of World Class Support

This is an absolute JOKE!

Intuit's support is some of the very worst available. While this evaluation may have looked at some of the superficial issues, it clearly doesn't consider the number of "That's not a bug; it's a Windows problem" responses they give, or "that's not supported". Intuit people are experts and playing the blame game.

OTOH, this is what support has come to. It is all crap, so I guess in that respect, Intuit isn't much worse than anyone else. But I find it interesting someone would point to them as an example of good support.

Perhaps SCP, an apparently hired-gun, should visit the accounting software newsgroups and ask what Intuit support is like over there!

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To: Michael L. Busser who wrote (1490)8/2/2000 10:20:24 AM
From: Night Writer
   of 1545
Alex Brown joins Pru with a buy recommendation. This stock is hot, hot, hot! <g>
RESEARCH ALERT-Deutsche Banc Alex. Brown starts 7

NEW YORK, Aug 2 (Reuters) - Deutsche Banc Alex. Brown said
on Wednesday that it initiated research coverage of five online
media companies as well as personal finance software maker
Intuit and gamemaker Electronic Arts.
-- initiated coverage of NBC Internet Inc. <NBCI.O> as
market performer.
-- started CNET Networks Inc. <CNET.O> and Intuit Inc.
<INTU.O> as strong buys.
-- initiated coverage of Electronic Arts Inc. <ERTS.O> and Inc. <MKTW.O> as a buy.
-- started Inc. <SPLM.O> and RealNetworks
Inc. <RNWK.O> as a buy.
-- additional details were not immediately available.
(( -- New York Newsdesk 212-859-1700))
*** end of story ***

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To: i-node who wrote (1493)8/2/2000 10:27:09 AM
From: Night Writer
   of 1545
David Ray,
OTOH my experiences with INTU support have been very positive. One very good reason that I'm here. But mostly I'm here because the stock price is looking very good compared to others. Little down side risk and great up side potential.

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To: Night Writer who wrote (1495)8/3/2000 8:09:13 PM
From: OpusX
   of 1545

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