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Einstein Noah Restaurant Group Implements ServiceNow for Service Automation finance.yahoo.com
ServiceNow Master Partner Cloud Sherpas Accelerates Deployment and Adoption
“Just dealing with simple IT service requests like fixing a point-of-sale system or ordering new equipment was exhausting, both for our store reps and our IT team,” said Brian Kenfield, project manager at Einstein Noah Restaurant Group. “We were using paper and fax to submit service requests and an offline legacy software product to capture and monitor them. Reporting was impossible and visibility into incident status was extremely limited.”
“As an organization, we wanted to be more proactive,” said Kenfield. “ServiceNow has enabled us to automate key processes and speed service request fulfillment. We now have a centralized resource for IT service management that spans our entire organization, saving us countless hours and significantly increasing visibility into IT service operations. In addition, we are already relying on ServiceNow to automate key processes beyond IT.”
ServiceNow offers a cloud-based platform for automating and managing service relationships across the global enterprise through a single system of record. Einstein Noah retail employees and staff from the organization’s IT, HR, Marketing, Payroll, Real Estate and Risk departments use ServiceNow daily to track and resolve technical and compliance issues.
Cloud Sherpas Completes 1,000th ServiceNow Service Automation Implementation finance.yahoo.com
Success Leads Cloud Sherpas to Invest $12 Million in Its ServiceNow Business Unit, Now the Fastest-Growing Division Inside the World's Largest Cloud Services Firm
Cloud Sherpas has reached major milestones in both the number of ServiceNow® (NYSE: NOW) customers it's deployed (450) and total ServiceNow projects (1,000). The numbers reflect intensifying international demand for cloud-based IT service automation software among enterprise organizations, which account for the majority of Cloud Sherpas' ServiceNow customer portfolio. Cloud Sherpas is responding by extending its commitment to ServiceNow customers. Over the next two years, the firm will invest approximately $12 million to help companies buy and implement more ServiceNow capabilities.
New Online Exchange Facilitates Content Sharing Among ServiceNow Customers and Partners
ServiceNow® (NOW), the enterprise IT cloud company, today announced ServiceNow Share, an online exchange where customers and partners can upload and download applications and development content. Share users can leverage ideas from others in the community and do not have to rebuild similar functionality from scratch. Application creation and service delivery can be accelerated to meet the needs of the business.
“Today’s modern enterprises can no longer sustain a competitive advantage running their business on email and spreadsheets. So customers are using our platform to do disruptive things that profoundly change the way business works," said Shane Jackson, vice president, marketing, ServiceNow. “ServiceNow Share empowers our community to innovate, share and deploy service-oriented applications faster and easier than ever before.”
With ServiceNow Share, developers now have the ability to quickly search, evaluate, view, rate and download apps, app extensions, code snippets, orchestrations, integrations and dashboards provided by ServiceNow-authenticated customers and partners without charge. Customers and partners will also benefit from content contributed by ServiceNow product experts.
Automation Enables Shared Services Strategy for Leading Medical Services Provider
ServiceNow helps organizations, including HR, streamline service delivery. Complex tasks that were previously managed via email or phone, such as employee off-boarding, can now be tracked, reported on and audited. This results in improved HR team performance, responsiveness and ability to take action on the volume and types of requests handled by the HR organization.
“From our first exposure to ServiceNow and in speaking to other users who automated HR processes, we were impressed with the deep service operations and automation capabilities,” said Carlie Bush, Director of HR Shared Services, Envision Healthcare.
ServiceNow is also being used as a centralized knowledge database that contains more than 2,200 articles with more added each day to enable self-help. The knowledge base is accessed through a web-based, self-service portal using the ServiceNow Service Catalog. For companies like Envision Healthcare, it ‘consumerizes’ the HR experience to employees, and because it is fully mobile-enabled, allows easy access for the large percentage of remote users at the company. Included chat functionality allows the HR team to further streamline communication.
Expands IT Operations Management Portfolio with ServiceWatch
Neebula’s flagship product, ServiceWatch, automates the discovery, mapping, and monitoring of IT-enabled enterprise services. This addition will become an integral part of the ServiceNow IT Operations Management portfolio.
"ServiceWatch will become a centerpiece of our IT Operations Management strategy,” said Frank Slootman, president and chief executive officer, ServiceNow. “It is a fundamental transformation from decades of component-centric management to one that puts the service portfolio front and center. It provides further validation that the future of systems management will be shaped through a business service lens, which can only be achieved through a single, integrated service model and workflow.”
Automation of IT Services Improves Service Delivery and Increases Operational and Cost Efficiencies
“At Diageo, we are in the midst of a global IT transformation initiative to improve service delivery while maximizing operational and cost efficiencies,” said Brian Franz, chief information officer and head of Global Business Services, Diageo. “We’ve chosen ServiceNow as a system of record to automate our IT services and to deliver better and faster service to our global base of employees and partners. We are excited to establish a firm foundation to centralize and automate the way IT and other global business services are delivered.”
Diageo is implementing the ServiceNow IT Service Automation Suite to manage the work of IT, which ensures complete visibility of services being requested of and being provided by IT globally, supporting the company’s global footprint. As part of its IT transformation, the company will also use ServiceNow Orchestration, to automate IT tasks such as employee account creation and access provisioning, supported by a ServiceNow configuration management database.
In addition to the IT Service Automation Suite, Diageo is implementing ServiceNow HR Case Management Application as a portal to its Global HR support organization and management tool for queries from our worldwide employee base. Diageo’s initial implementation of ServiceNow went live this month.
Second Quarter Revenues Grew 63% Year-over-Year to $166.8 Million
“We continued our momentum in the second quarter, generating greater than expected revenue and adding 169 new customers, bringing our total to 2,364,” said Frank Slootman, president and chief executive officer, ServiceNow. “Our renewal rate remains strong at 98 percent, with upsells representing 33 percent of the total annual contract value booked in the quarter.”
“Our average revenue per customer grew 21 percent in the quarter compared to last year,” added Michael Scarpelli, chief financial officer, ServiceNow. “We also raised our full-year 2014 total revenue guidance by $16 million this quarter, our largest guidance raise ever.”
Third Quarter Revenues Grew 61% Year-over-Year to $178.7 Million
“We had a solid third quarter as we continued to help our customers extend service management across the enterprise,” said Frank Slootman, president and chief executive officer, ServiceNow. “The opportunities for us to expand within IT, as well as deliver value throughout the business, significantly broaden our addressable market and growth potential.”
“Our strong third quarter performance included a record 11 deals greater than $1 million in annual contract value,” added Michael Scarpelli, chief financial officer, ServiceNow. “We also achieved our first quarter of billings greater than $200 million.”
For the full year 2014, we expect revenues to be in the range of $677 to $679 million, representing year-over-year growth between 59% and 60%. Our total annual revenues estimate consists of subscription revenues between $562 and $563 million and professional services and other revenues between $114 and $115 million.