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ServiceNow is acquiring DxContinuum, a Silicon Valley-based, machine-learning company, to embed its technology in the ServiceNow® platform and across its products. DxContinuum’s predictive models will add greater efficiency in categorizing incoming requests from people and machines automatically.
By applying DxContinuum’s machine-learning algorithms to each customer’s unique data set, ServiceNow can train machines on how to route IT, HR, customer service or other requests with a high level of accuracy. For example, the models could set the category of the inquiry and assign the ticket to the right team, as well as calculate associated risks. When enterprises better predict outcomes and automate actions, they can reduce costs dramatically and speed time-to-resolution.
“ServiceNow is at the forefront of intelligent automation,” said Dave Wright, chief strategy officer, ServiceNow. “Adding DxContinuum to the ServiceNow platform will move much more of the heavy lifting of work processes to machines, freeing people to focus on the highest value work.”
ServiceNow Reports Financial Results for Fourth Quarter and Fiscal Year 2016 finance.yahoo.com
“We finished 2016 with strong momentum and our business is firing on all cylinders,” said Frank Slootman, chairman and chief executive officer, ServiceNow. “Total revenues in 2016 grew 38% making ServiceNow the fastest growing enterprise software company with more than $1 billion in revenue.”
“Total backlog and deferred revenue at the end of 2016 was $2.8 billion, a 51% annual increase, up from a 35% annual increase in the prior year,” said Michael Scarpelli, chief financial officer, ServiceNow. “Strength in Q4 was driven by a record 27 new deals greater than $1 million in net new annualized contract value, and 31 net new Global 2000 customer wins.”
ServiceNow Security Operations replaces the manual work patterns of the past with intelligent workflows of the future and just added several new automation integrations from leading security vendors. In as little as 20 seconds, Security Operations automatically enriches each security incident with threat intelligence, including information from potentially affected endpoints. This allows security analysts to spend less time on researching problems and to get to resolution faster. In addition, ServiceNow Security Operations eliminates the need for manual data collection by automatically generating a post-incident report for later analysis, reporting or audit.
The firms have agreed to a multi-year, strategic partnership to offer ServiceNow's cloud-based service automation platform and IBM products and services to replace the unstructured work patterns of the past with intelligent workflows of the future.