Embraer Embraces Salesforce to Take Customer Experiences to New Heights markets.siliconinvestor.com Embraer previously used manual processes and outdated on-premise systems to manage its aviation business across commercial, military and executive markets. As a result, the company lacked a 360-degree view of its customers and the capability to create more personalized and intelligent customer relationships. The company turned to Salesforce to transform its customer relationships, deploying Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Salesforce Analytics and the Salesforce Platform. With Salesforce, Embraer is centralizing information about each of its commercial planes, which was previously distributed across 80 different databases.
Salesforce just issued $11.3 million in equity to an undisclosed entity. Analysts familiar with the company said it's likely related to the purchase of Attic Labs, a young data start up that Salesforce acquired on January 8. markets.siliconinvestor.com
Salesforce Announces Record Fourth Quarter and Full Year Fiscal 2018 markets.siliconinvestor.com "We had an outstanding quarter of growth that propelled Salesforce over the $10 billion revenue milestone for the year," said Marc Benioff, chairman and CEO, Salesforce. "No other enterprise software company has achieved this scale faster than Salesforce. Our relentless focus on customer success continues to strengthen our position as the global leader in CRM."