| To: J. Arzente who wrote (343) | 3/14/2000 1:08:00 PM | | From: $Mogul | | | |
It is just unreal to me that one has to wait on the phome for 45- 1hr... this is from my own experience and is just downright inexcuseable.
I really hopw someone is listing to help us all here because this is really tragic. |
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| To: Mohan Marette who wrote () | 3/14/2000 2:11:00 PM | | From: TheBigSur | | | |
DLJ is the worst online broker out there. You'd think with the high commissions they charge that they would be able to maintain an online trading system that works some of the time. My account has not been updated for 4 days now. They have cost me thousands the last few days. I could chizel an order on a stone tablet faster than they could handle it.
No more, account closed. |
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| To: Rob C. who wrote (334) | 3/14/2000 2:11:00 PM | | From: peter gucker | | | | |
I think the problems stated here are from people that may be short the stock or with isolated instances. <<<They have been having their problems.I spoke to my bother and my best friend they are all experencing the same problems as discussed here. Oh yes, my current balance on my account, is quoting from 3/10. l also shorted and covered qcom today and it didnt reflect the trade. Thank god I have the e-mail order. To say this is isolated is naive. I am neither long or short this stock. How about you? |
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| To: peter gucker who wrote (346) | 3/14/2000 3:14:00 PM | | From: Susan G | | | | |
I am not long or short the stock - just FURIOUS at the fact I have been unable to trade most of today, yesterday and the end of last week. This is awful. I'm pulling all of my accounts, and in the process now. If I could only liquidate so I could transfer it might help. No web access and an hour wait on the phone... |
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| To: peter gucker who wrote (346) | 3/14/2000 6:55:00 PM | | From: Renate Niermans | | | |
Peter,
I assure you, I neither own the stock or am short the stock.
Let's face it. It's not like we are here just to run our mouth and make up DLJ problems and are spreading vicious rumors. The problems are a fact and effect everyone. The system was down, period. If you don't trade everyday, several times a day, you may not experience some of the occasional daily glitches. I do agree that the problems are probably temporary and will eventually be fixed. But that does not help us now.
As to the long wait on the phone, it should not happen. I rarely call, but even on days without any problems, no exceptional busy market, I had to wait 30 minutes or more. I get some very nice Investor Service person who apologizes for the long wait and that they are in the process of increasing staff. That was a long time ago. Something has to give here. DLJ needs to listen to their customers.
How can anyone trade or invest under these conditions. It did not used to be this way.
Renate |
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| To: Renate Niermans who wrote (350) | 3/15/2000 2:13:00 AM | | From: robert marshall | | | |
The other day DIR showed up on TC2000 as a potential buy.
Money flowing into stock, BOP showing strength etc. As part of my DD I came to this thread to see other opinions. When I saw how bad you all think the service is I decided not to invest in this company. Stock went down nearly a point today. Thank you all for your enlightening discussions of how badly this company runs their business. Maybe as people move to other brokers and their stock plumets they will begin to care. I think waiting 45 minutes to talk to a human absurd. Glad I invested elsewhere. |
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