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Non-Tech MB TRADING

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To: tom pope who wrote (7373)	11/17/2010 3:05:24 PM
From: Ron	of 7382

I got creative and finally used the 'chat' program in the website and reached a human being. And for the fourth time, was told they would look into the problem and straighten it out and get back to me. We'll see :)

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To: Ron who wrote (7374)	11/17/2010 3:15:26 PM
From: tom pope	of 7382

Good luck. I'll be moving out the funds I transferred as soon as they settle. Don't need the agita. BTW, are you in drought up there? Can't remember the last rain we had here.

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To: tom pope who wrote (7375)	11/17/2010 3:17:44 PM
From: Ron	of 7382

It's a little dry but no drought conditions, fortunately. Had a fairly hard thunderstorm just last night.

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To: Ron who wrote (7372)	11/18/2010 7:09:32 AM
From: Eric P	of 7382

I was surprised to see an MB Trading commercial on CNBC yesterday. (I never recall seeing them advertise on CNBC before) Pretty clear they must not be going out of business, but as an outside observer (never worked or had an account at MB), they always seemed to have a reputation for excellent customer service. It's unfortunate to see that this may no longer be the case.

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To: Eric P who wrote (7377)	11/18/2010 1:52:39 PM
From: Dave O.	of 7382

Eric, Not to sound like a shill but I've had absolutely no problems in the past couple years. Long ago they occasional had quote issues at times. Any time I had an issue I'd go to MB chat and most times have the problem resolved right then. On the rare occasion when something was lingering I'd just email Ross and it would be taken care of quickly. One thing I commend them for is having users make suggestions as to how to improve the products they offer. MB ranks them, does the development and rolls them out with subsequent releases of the software. In the last 15 years I've been with 3 firms; All Tech for about 4 years, Tradescape for 3 (until they were acquired) and MB now for over 8 years. Dave

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To: Ron who wrote (7374)	11/18/2010 5:50:22 PM
From: Ron	of 7382

They appear to finally have the problem fixed. The chat session with the guy seemed to get someone off their inertia... Knock on wood.

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From: tom pope	12/21/2011 7:57:50 AM
	of 7382

MBT web site is inaccessible for me, and account info is not available in MB desktop. Anybody else having problems? Thanks

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From: Ron	5/26/2012 9:56:00 AM
	of 7382

I presume the MBT clients here have been following the news on Penson. They're in bad shape. Just an FYI, if you haven't been watching it.

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To: Ron who wrote (7381)	5/26/2012 8:41:27 PM
From: tom pope	of 7382

Never understood why MBT stuck with Penson like a scallop on a rock.

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