To: Dave O. who wrote (7370) | 11/16/2010 5:08:44 PM | From: tom pope | | | Don't get ne wrong - I love Navigator. But too often, like yesterday, Penson does not update and the customer is left wondering what, if anything, happened to his money. Also, never got the promised call back. |
| MB TRADING | Stock Discussion ForumsShare | RecommendKeepReplyMark as Last Read |
|
To: tom pope who wrote (7365) | 11/17/2010 2:20:22 PM | From: Ron | | | OK, this about takes the cake. Today they are not answering the damn phone at all. Five calls wound up getting a recording, or cut off. Are they about to go under or something? Yes, I am talking about MB Trading!! |
| MB TRADING | Stock Discussion ForumsShare | RecommendKeepReplyMark as Last ReadRead Replies (2) |
|
To: tom pope who wrote (7373) | 11/17/2010 3:05:24 PM | From: Ron | | | I got creative and finally used the 'chat' program in the website and reached a human being. And for the fourth time, was told they would look into the problem and straighten it out and get back to me. We'll see :) |
| MB TRADING | Stock Discussion ForumsShare | RecommendKeepReplyMark as Last ReadRead Replies (2) |
|
To: Ron who wrote (7372) | 11/18/2010 7:09:32 AM | From: Eric P | | | I was surprised to see an MB Trading commercial on CNBC yesterday. (I never recall seeing them advertise on CNBC before) Pretty clear they must not be going out of business, but as an outside observer (never worked or had an account at MB), they always seemed to have a reputation for excellent customer service. It's unfortunate to see that this may no longer be the case. |
| MB TRADING | Stock Discussion ForumsShare | RecommendKeepReplyMark as Last ReadRead Replies (1) |
|
To: Eric P who wrote (7377) | 11/18/2010 1:52:39 PM | From: Dave O. | | | Eric,
Not to sound like a shill but I've had absolutely no problems in the past couple years. Long ago they occasional had quote issues at times. Any time I had an issue I'd go to MB chat and most times have the problem resolved right then. On the rare occasion when something was lingering I'd just email Ross and it would be taken care of quickly.
One thing I commend them for is having users make suggestions as to how to improve the products they offer. MB ranks them, does the development and rolls them out with subsequent releases of the software.
In the last 15 years I've been with 3 firms; All Tech for about 4 years, Tradescape for 3 (until they were acquired) and MB now for over 8 years.
Dave |
| MB TRADING | Stock Discussion ForumsShare | RecommendKeepReplyMark as Last Read |
|
To: Ron who wrote (7374) | 11/18/2010 5:50:22 PM | From: Ron | | | They appear to finally have the problem fixed. The chat session with the guy seemed to get someone off their inertia... Knock on wood. |
| MB TRADING | Stock Discussion ForumsShare | RecommendKeepReplyMark as Last Read |
|
From: tom pope | 12/21/2011 7:57:50 AM | | | | MBT web site is inaccessible for me, and account info is not available in MB desktop. Anybody else having problems? Thanks |
| MB TRADING | Stock Discussion ForumsShare | RecommendKeepReplyMark as Last Read |
|
| |