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   Non-TechMB TRADING

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To: Dave O. who wrote (7352)2/17/2010 10:37:25 AM
From: tom pope
   of 7382
 
The numbers on the Penson web site are correct, it's Navigator that's screwed up.
They should hire the CEO of Toyota as a consultant.

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To: tom pope who wrote (7353)2/17/2010 10:44:03 AM
From: Dave O.
   of 7382
 
I do see that last Friday's trades are corrected. But I don't see any of my trades from yesterday at Penson's site. Did you trade yesterday? Are your trades out there? Thanks.

Dave

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To: Dave O. who wrote (7354)2/17/2010 10:48:03 AM
From: tom pope
   of 7382
 
No, I didn't.

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From: tom pope3/14/2010 9:02:07 AM
   of 7382
 
Nice that Navigator no longer discombobulates on weekends. (At least mine did, I assume it was a general affliction.)

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From: Ron4/16/2010 3:49:08 PM
   of 7382
 
I don't call MB Trading much, since I only have one small IRA account with them. But called them about 15 minutes ago, with a question and have been on hold ever since. Is this typical?
If so, they've gone downhill even more since I pulled my trading account years ago.

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To: Ron who wrote (7357)4/29/2010 6:48:20 AM
From: tom pope
   of 7382
 
Both Navigator and Penson site do not reflect cash effect of a sale I made yesterday - stock is gone, cash not credited to account. Anybody having similar problem today?

EDIT - running on backup msg in Navigator, I assume it will get fixed soon.

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To: Ron who wrote (7357)4/29/2010 11:48:36 AM
From: tom pope
   of 7382
 
I'm afraid you're right - have a problem with Penson not showing credit for a trade which I needed to discuss - gave up waiting for them to pick up the phone. Attempt to email them produced an unexplained error message.

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To: tom pope who wrote (7359)5/5/2010 12:45:14 PM
From: Dave O.
   of 7382
 
I've found the chat sessions get results, at least for me. Had no BP the other day and they fixed it within 3 minutes via chat. Then an account I trade for a friend didn't show up the other day linked to my accounts and it took maybe 10 minutes to get it fixed thru chat.

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To: Dave O. who wrote (7360)5/5/2010 12:49:17 PM
From: tom pope
   of 7382
 
Okay thanks, should try that. I'm now having problems getting the right commissions applied.

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From: tom pope5/14/2010 8:07:14 AM
   of 7382
 
I'm afraid I've had it with MBT/Penson. They are still applying the wrong commissions - MBTX instead of MBTR. They have fixed one out of the 3 erroneous commissions from last week, but did it again yesterday. They are too error prone for my comfort.

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