We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon
Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.
Do you know how, if possible, to bring up Schwab.com Classic Summary page as a default. They have a new summary page which is fine but most of the time I prefer the classic. The default is the new one and I don't see any option to get the Classic as the default.
Have contacted Schwab help on line and they gave me a procedure that did not do the job.
Had something interesting happen with SSE. All in one trade tool showed one issue (example, XXXX) on the two header lines (black field, with blue beneath), but the level 2 quotes belonged to a second (YYYY).
I saw the great asking price for XXXX, selected my trading venue (NSDQ) and number of shares, and didn't even look at the trade verification window (and thus don't know if it was correctly telling me that I was buying YYYY, not XXXX) while hitting buy button.
Bought wrong issue. Worse, didn't take a photo of the all-in-one window before looking at different quotes.
I noticed this issue once previously, maybe 1-2 months back, but caught it. Keep an eye.
Rick, thanks for the alert. I will be on the watch for it. Did you talk to Schwab? If so, what did they say? I do check the review screen all the time before sending in a trade. But on a few occasions when time was pressuring me to buy or sell, I have let go with a trade that was not my intent. So far that has been about 3 times in the many years trading. And luckily I was able to not incur any significant $$$ losses.
Hope all is well with you. This has been a good year for me in the market. But have given some profits back the last 3 months.
Rick, hope all is well with you. Hanging in and still playing mostly penny stocks. Reporting on Schwab StreetSmart Edge today. Being a day trader with most plays in penny stocks it is critical to get up to date reliable info from Level 2. As the year proceeds that info is not reliable at all. Transactions are shown with the wrong PPS. Bid and Ask pps is often in error. Problem has to be source of of the data. Schwab makes like my calls are bringing up a new issue each time. They first treat me like I am a newbie to trading. On occasion I get a good rep and we get through to Trade Support dept. They acknowledge they see the problem and will report the problem to their data feed source contacts. They never get back to me. Called again yesterday and went through the process again. But they can't get back to me with updates, but the problems will be reported and worked on. Bottom line if this problem has not been resolved by EOY my business of 20 years will move elsewhere. Trying TDA now. Their Level 2 is correct at least. They do have some limitations so will test others before my move. Hoping someone else here that depends on Level 2 will chime in here. As it appears we penny (OTC) players are not of much priority to Schwab.
Ugh, sorry to hear that the long relationship is in jeopardy. Haven't noticed issues, but I'm not in BB land. Hope that you're trading well, despite the differences with Mother Ship. Yeah, all good here. Best!
Have had a rep from Schwabs advocacy has contacted me and did respond quickly. Nice to get an honest reply too. She owned up to that the quote data problem has been reported before and Trading support agrees there is a problem and they have reported it to management that deal with vendors that supply the quote data. But so far those folks have not responded to them. This has been going on all year. Guess they just don't see a priority in clients that 'trade' penny and sub penny OTC stocks. Here is my latest to them -
Reminder my problem is with StreetSmart Edge, not Schwab.com.
Review the problem yesterday and this morning. Results are:
Schwab.com is wrong on many OTC plays in the bid/ask pps and the last trade reflects the error in my account positions. Same with SSE. Only difference is Schwab.com does correct account pps by the next morning.
SSE continues to show the wrong pps for those positions affected. SSE Account detail shows wrong pps from incorrect data. Same with all watch lists. Account balances continue to be incorrect due to this issue.
Examples of this from yesterday are: Schwab.com shows incorrect pps for NPHC at .0002 at end of day. Correct pps of .0003 the next morning. SSE still shows .0002 eod yesterday and this morning. Schwab.com shows incorrect pps for TBSS at .0057 at end of day. Correct pps of .0058 the next morning. SSE still shows. .0057 eod yesterday and this morning.
For OTC traders this is too big a problem to put up with. Maybe investors that don't check their positions min to min are unaffected. But we traders are thrown for a loop due to this issue.
Sure hope you can get through to management on this issue.
I don't trade pennies. But I do remember having held a decent # of shares in one BB issue, a few years ago, and watched the valuation drop at the end of the day to last bid, not last trade. Every day, period. Bugged me, but it had no effect on my investing style. Good luck with getting your issues resolved.