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   Non-TechE.Schwab problems


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To: scaram(o)uche who wrote (1387)3/17/2017 6:25:25 PM
From: Findit
   of 1401
 
Rick I did call and was told there was a 20 minute wait. Knew then the problem was serious then. Should have used the on-line help of Edge 1st. Because they were able to let me know the exchanges were not confirming trades. Did affect 2 trades I was involved with. Was trying to cancel one and buy in another. End result was in my confusion, I ended up buying a position in an account the was not the intended account. Oh well not much Schwab can do about my dummy move.

Hope all is going well for you. So far having my best year since 2009. Thank you Mr. Trump. Hard to imagine this market can keep going at this pace. But plan to do something I have not done in many years. If the market tanks by say 15 to 20% or more, will slow my trading and get into some funds. Jim

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To: Findit who wrote (1389)3/20/2017 1:40:36 PM
From: scaram(o)uche
   of 1401
 
Can't complain, Jim, thanks for asking.

Hoping you're good too, George.

;-)

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From: scaram(o)uche5/19/2017 10:18:49 AM
   of 1401
 
No login availability for me, SSE.

edit: Back up, twitter report that website was down.

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To: scaram(o)uche who wrote (1391)11/8/2017 6:26:43 PM
From: Findit
   of 1401
 
Rick, hope all is well with you.

Do you know how, if possible, to bring up Schwab.com Classic Summary page as a default. They have a new summary page which is fine but most of the time I prefer the classic. The default is the new one and I don't see any option to get the Classic as the default.

Have contacted Schwab help on line and they gave me a procedure that did not do the job.

TIA Jim

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To: Findit who wrote (1392)11/8/2017 6:41:29 PM
From: scaram(o)uche
   of 1401
 
No, Jim, sorry I don't. I rarely go to the webpage..... acct. transfers and "bonds".

Hope you're good, and, yes, I've got head above water! Rick

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To: Findit who wrote (1392)12/12/2017 8:35:44 AM
From: scaram(o)uche
   of 1401
 
Had something interesting happen with SSE. All in one trade tool showed one issue (example, XXXX) on the two header lines (black field, with blue beneath), but the level 2 quotes belonged to a second (YYYY).

I saw the great asking price for XXXX, selected my trading venue (NSDQ) and number of shares, and didn't even look at the trade verification window (and thus don't know if it was correctly telling me that I was buying YYYY, not XXXX) while hitting buy button.

Bought wrong issue. Worse, didn't take a photo of the all-in-one window before looking at different quotes.

I noticed this issue once previously, maybe 1-2 months back, but caught it. Keep an eye.

Best! Rick

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To: scaram(o)uche who wrote (1394)12/12/2017 11:39:28 PM
From: Findit
   of 1401
 
Rick, thanks for the alert. I will be on the watch for it. Did you talk to Schwab? If so, what did they say? I do check the review screen all the time before sending in a trade. But on a few occasions when time was pressuring me to buy or sell, I have let go with a trade that was not my intent. So far that has been about 3 times in the many years trading. And luckily I was able to not incur any significant $$$ losses.

Hope all is well with you. This has been a good year for me in the market. But have given some profits back the last 3 months.

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To: Findit who wrote (1395)12/13/2017 12:20:41 AM
From: scaram(o)uche
   of 1401
 
Yeah, I called them. Felt sort of silly. Heh.

I'll just eat the loss (I decided to sell.... both buy and sell were executed after-hours).

I sit here with SSE open and page after page of Chrome open as well. Sometimes, despite having plenty of memory and a fast chip, my compie slows. I suspect that played a role.

Wish I'd have at least had the good sense to take a photo.

>> a good year for me in the market <<

Very good! Very pleased to hear, me too. Best, and Happy Holidays! Rick

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To: scaram(o)uche who wrote (1396)8/29/2019 1:23:23 PM
From: Findit
   of 1401
 
Rick, hope all is well with you. Hanging in and still playing mostly penny stocks.
Reporting on Schwab StreetSmart Edge today. Being a day trader with most plays in penny stocks it is critical to get up to date reliable info from Level 2. As the year proceeds that info is not reliable at all. Transactions are shown with the wrong PPS. Bid and Ask pps is often in error. Problem has to be source of of the data. Schwab makes like my calls are bringing up a new issue each time. They first treat me like I am a newbie to trading. On occasion I get a good rep and we get through to Trade Support dept. They acknowledge they see the problem and will report the problem to their data feed source contacts. They never get back to me. Called again yesterday and went through the process again. But they can't get back to me with updates, but the problems will be reported and worked on. Bottom line if this problem has not been resolved by EOY my business of 20 years will move elsewhere. Trying TDA now. Their Level 2 is correct at least. They do have some limitations so will test others before my move.
Hoping someone else here that depends on Level 2 will chime in here. As it appears we penny (OTC) players are not of much priority to Schwab.

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To: Findit who wrote (1397)9/1/2019 11:49:02 PM
From: scaram(o)uche
   of 1401
 
Hey, Jim!

Ugh, sorry to hear that the long relationship is in jeopardy. Haven't noticed issues, but I'm not in BB land. Hope that you're trading well, despite the differences with Mother Ship. Yeah, all good here. Best!

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