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Strategies & Market Trends : World Outlook

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To: Les H who wrote (42556)	6/19/2024 8:18:30 PM
From: Les H	Read Replies (1) of 43902

Bacon ice cream, a handful of butter: McDonald’s scraps AI drive-through orders after hilarious glitches The fast-food giant is ending its testing of voice-automated ordering systems and going back to human workers at the window. BY SARAH BREGEL McDonald’s is ditching its drive-through AI ordering system after too many customers wound up with hilarious, wonky orders from the artificial intelligence tech. The fast food giant, which had been testing voice-automated ordering systems at about 100 restaurant drive-throughs since 2021, is now booting it from the menu. It seems to be because AI, at least when it comes to taking orders as people shout them from their car windows, turns out not to be a very good listener. The systems’ miscalculations have led to some highly amusing viral videos with absurdly incorrect orders—like a handful of butter, hundreds of chicken nuggets, and ice cream loaded with bacon. Restaurant Business was first to report the news that the chain would ditch AI and go back to real drive-through workers in all of its restaurants for the time being. fastcompany.com Long way to go .

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