|DJ Top Companies for Customer Satisfaction -- Journal Report|
3:04 PM ET 2/28/22 | Dow Jones
Cisco Systems Inc. is No. 1 for customer satisfaction in the latest Management Top 250 ranking, followed by Agilent Technologies Inc. and International Business Machines Corp.
The Management Top 250 ranking, developed by the Drucker Institute, measures corporate effectiveness by examining performance in five categories: customer satisfaction, employee engagement and development, innovation, social responsibility and financial strength.
Among the companies in the Top 250 with the highest scores for customer satisfaction, IBM ranks highest overall, at No. 4. Two others in this group also made the top 10 overall, Nvidia Corp. at No. 6 and Cisco at No. 8. Nvidia and Cisco also are among this year's eight All-Stars -- companies that excel in all five components of the overall ranking.
Nvidia also made the top 10 for financial strength and is No. 1 for employee engagement and development. Other top-10 performances for the leaders in customer satisfaction are Cisco for social responsibility and IBM for innovation.
You can explore the full, detailed rankings here. In the coming weeks we'll take a look at the leaders in each of the remaining ranking categories and the companies whose scores improved the most from the previous year in each category.
-- Gerard Yates