|Selling Cars in the Era of the Chip Shortage: Online Chats and No More Haggling Dealerships lean on fewer staff to sell used cars, handle new-car buyers online; ‘Haggling has gone out the window’|
The global chip shortage has slashed vehicle inventories and left dealers with few cars to sell. It has also left car salesmen and women with less to do on the dealership lot.
Dealerships laid off thousands of salespeople at the start of the pandemic. While some have been rehired, about 70,000 people who worked at new-car dealerships have been permanently let go.
For those who remain, the job has been transformed both by pandemic restrictions and an accelerated shift to online buying. Salespeople who once spent days prowling dealership lots offering test drives now wrangle online leads and explain the chip shortage to frustrated customers