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Technology Stocks : Apple Inc.
AAPL 170.41-0.9%3:59 PM EDT
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To: Doren who wrote (210947)10/6/2021 5:02:21 PM
From: Zen Dollar Round2 Recommendations

Recommended By
Doren
oldbeachlvr

  Read Replies (1) of 212605
 
AT&T's insurance company for iPhones truly sucks. They use Asurion and I tried to get a replacement for my mother's scratched iPhone 6S Plus so we could turn the replacement in for an upgrade to an iPhone 13 Pro.

Asurion tries to force everything through their automated systems online, which didn't work when I tried as it couldn't identify her phone. It finally gave us a phone number to call, and after talking with a pleasant but largely clueless worker drone, I was transferred to another number where someone supposedly could fix this issue.

The worker drone ended up screwing up the automated system so that every phone on the account was assigned to the same phone number now, so it's useless.

Got disconnected from the transferred call as it said the claim was invalid, and tried two more times with the same result. An email told us the same thing.

So, my parents have been paying every month for iPhone insurance they can't use with no way to fix it. I told them to cancel the insurance since it's just a waste of money if it's impossible to ever file a claim.
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