|I didn't have a drunk pilot taken off the plane, but I did have a situation where the pilot caused a big delay and the airline let us know about it. They announced that the pilot thought he wasn't working that day, and didn't make it in for the flight, that they were going to get another pilot but the one they picked was coming in on an international flight and had to clear customs first.|
Usually businesses won't broadcast something like that but I also had a case where I was arriving late to a hotel and no one was there to check me in. The hotel was on a beach island and I was staying there in the off season (for work nearby not to hang out on a cold beach). There was a number to call, apparently the one employee who lived on the island. She arrived and was rather annoyed at her coworker and let me know about it. Apparently the coworker thought that everyone booked for the night had arrived (they also screwed up my reservation, more on that below) and left hours early but put in her time as if she had left at something like midnight or 1 AM when she was supposed to leave.
So after a wait I get checked in, then they charged me for two stays. The employee who showed up creating a new booking for me, leaving their messed up reservation in the system. And they didn't wait until checkout to start charging. Unlike now, at the time I barely had any spare capacity on the card. I barely had money to eat, and I wondered whether I'd be sleeping in my car at my next stop or trying to call relatives and ask if they would pay for the hotel room. (The company pays for the rooms but only after I submit and expense report later not up front.) But finally I got them to refund the extra money. In fact I think they refunded a bit too much.
I've had my reservation messed up at another hotel once. This time they had the start right but not the end. I got back from my work site and they had taken all my stuff out of the room and put it in to storage. But they admitted there mistake, and gave me another room. No upgrade but I did get a free dinner at the hotel's restaurant.