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Non-Tech : E.Schwab problems

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To: scaram(o)uche who wrote (1396)8/29/2019 1:23:23 PM
From: Findit  Read Replies (1) of 1401
 
Rick, hope all is well with you. Hanging in and still playing mostly penny stocks.
Reporting on Schwab StreetSmart Edge today. Being a day trader with most plays in penny stocks it is critical to get up to date reliable info from Level 2. As the year proceeds that info is not reliable at all. Transactions are shown with the wrong PPS. Bid and Ask pps is often in error. Problem has to be source of of the data. Schwab makes like my calls are bringing up a new issue each time. They first treat me like I am a newbie to trading. On occasion I get a good rep and we get through to Trade Support dept. They acknowledge they see the problem and will report the problem to their data feed source contacts. They never get back to me. Called again yesterday and went through the process again. But they can't get back to me with updates, but the problems will be reported and worked on. Bottom line if this problem has not been resolved by EOY my business of 20 years will move elsewhere. Trying TDA now. Their Level 2 is correct at least. They do have some limitations so will test others before my move.
Hoping someone else here that depends on Level 2 will chime in here. As it appears we penny (OTC) players are not of much priority to Schwab.
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