|ServiceNow Delivers Mobile First, Everyday Work for the Enterprise|
New Native Capabilities Deliver Consumer-Like Mobile Experiences for Work
The native mobile capabilities are part of more than 600 new innovations in the Now Platform Madrid Release that help customers accelerate digital transformation by unlocking productivity and delivering mobile experiences across ServiceNow’s IT, employee and customer workflows. These workflows can now easily use powerful, native mobile apps, including the company’s flagship IT Service Management (ITSM) and Field Service Management products.
Anyone can create new, native mobile apps quickly and easily in a “no-code” environment. Rather than simply make a desktop experience mobile, the Now Platform Madrid release delivers mobile-first experiences that dramatically simplify common workflows for agents such as looking up information, updating incidents, and even working offline.
“Everyday work is the new killer mobile app,” said CJ Desai, ServiceNow’s chief product officer. “We’re making it simple and easy to make work mobile first and mobile friendly. With the Now Platform Madrid Release, IT and Customer Service employees can get meaningful work done with a thumb swipe. This is just the beginning; we’ll continue to roll out mobile capabilities across the enterprise, so that using mobile in your work life is as easy as using mobile in your personal life.”