Intuit -- What's Its Future? Message Board

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Technology Stocks : Intuit -- What's Its Future?

INTU 602.43

-1.3%

Oct 7 9:30 AM EDT

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From: Sr K	1/23/2015 7:42:41 AM
	of 1546

blogs.wsj.com Beginning with 2014 tax returns, many customers can no longer use TurboTax Deluxe software (desktop or download, as opposed to online preparation) if they want to electronically file Schedule C (for small businesses), Schedule D (capital gains and losses) or Schedule E (rental property). Instead, they must upgrade to one of the more expensive versions of the software. The switch enraged many long-time users, who posted more than 1,400 negative complaints at Amazon.com with complaints of “bait and switch” and “price gouging.” In response, rival H&R Block offered many TurboTax users a free trial of its competing software. Here’s the start of the email being sent to prior-year users of TurboTax Deluxe desktop software by Sasan Goodarzi, the general manager of Intuit TurboTax: We messed up. We made a change this year to TurboTax desktop software and we didn’t do enough to communicate this change to you as proactively and broadly as we could or should have. I am very sorry for the anger and frustration we may have caused you.

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