Beginning with 2014 tax returns, many customers can no longer use TurboTax Deluxe software (desktop or download, as opposed to online preparation) if they want to electronically file Schedule C (for small businesses), Schedule D (capital gains and losses) or Schedule E (rental property). Instead, they must upgrade to one of the more expensive versions of the software.
The switch enraged many long-time users, who posted more than 1,400 negative complaints at Amazon.com with complaints of “bait and switch” and “price gouging.”
In response, rival H&R Block offered many TurboTax users a free trial of its competing software.
Here’s the start of the email being sent to prior-year users of TurboTax Deluxe desktop software by Sasan Goodarzi, the general manager of Intuit TurboTax:
We messed up. We made a change this year to TurboTax desktop software and we didn’t do enough to communicate this change to you as proactively and broadly as we could or should have. I am very sorry for the anger and frustration we may have caused you.