|Diageo Selects ServiceNow for Global Business Transformation|
Automation of IT Services Improves Service Delivery and Increases Operational and Cost Efficiencies
“At Diageo, we are in the midst of a global IT transformation initiative to improve service delivery while maximizing operational and cost efficiencies,” said Brian Franz, chief information officer and head of Global Business Services, Diageo. “We’ve chosen ServiceNow as a system of record to automate our IT services and to deliver better and faster service to our global base of employees and partners. We are excited to establish a firm foundation to centralize and automate the way IT and other global business services are delivered.”
Diageo is implementing the ServiceNow IT Service Automation Suite to manage the work of IT, which ensures complete visibility of services being requested of and being provided by IT globally, supporting the company’s global footprint. As part of its IT transformation, the company will also use ServiceNow Orchestration, to automate IT tasks such as employee account creation and access provisioning, supported by a ServiceNow configuration management database.
In addition to the IT Service Automation Suite, Diageo is implementing ServiceNow HR Case Management Application as a portal to its Global HR support organization and management tool for queries from our worldwide employee base. Diageo’s initial implementation of ServiceNow went live this month.