|ServiceNow Transforms HR Service Delivery|
Automation Enables Shared Services Strategy for Leading Medical Services Provider
ServiceNow helps organizations, including HR, streamline service delivery. Complex tasks that were previously managed via email or phone, such as employee off-boarding, can now be tracked, reported on and audited. This results in improved HR team performance, responsiveness and ability to take action on the volume and types of requests handled by the HR organization.
“From our first exposure to ServiceNow and in speaking to other users who automated HR processes, we were impressed with the deep service operations and automation capabilities,” said Carlie Bush, Director of HR Shared Services, Envision Healthcare.
ServiceNow is also being used as a centralized knowledge database that contains more than 2,200 articles with more added each day to enable self-help. The knowledge base is accessed through a web-based, self-service portal using the ServiceNow Service Catalog. For companies like Envision Healthcare, it ‘consumerizes’ the HR experience to employees, and because it is fully mobile-enabled, allows easy access for the large percentage of remote users at the company. Included chat functionality allows the HR team to further streamline communication.