|HealthStream Launches HCAHPS Preparation & Improvement Library|
Thursday September 25, 10:08 am ET
Public Reporting of Patients' Perceptions of Care Drives Need for Hospital Staff Training on Patient Survey; Reporting of Survey Results Tied to Full CMS Reimbursement
NASHVILLE, Tenn.--(BUSINESS WIRE)--HealthStream, Inc. (NASDAQ:HSTM), a leading provider of research and learning solutions for the healthcare industry, today announced the launch of its HCAHPS Preparation and Improvement Library courseware. This online courseware focuses hospital staff at all levels and functions on behaviors that improve patients’ experiences of their stay in the hospital. As the title suggests, this course correlates directly to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS, pronounced “H-caps”), which is a patient survey that the Centers for Medicare and Medicaid (CMS) require that hospitals institute. Each hospital’s survey results are reported to CMS and posted on the public site, hospitalcompare.hhs.gov , as a condition for full Medicare reimbursement updates from CMS.