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Technology Stocks : Intuit -- What's Its Future?
INTU 571.88+0.2%3:59 PM EST

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To: ptlusa who wrote (1531)9/9/2006 4:51:08 PM
From: Dinesh   of 1546
can't comment on that, but I can surely share my recent experience with Intuit. The messageboard title is just too good to ignore.

So I used to have a quickbooks, and a turbo tax. Then, and sadly enough, I bought the latest Quicken. The moment I installed it, all hell breaks loose, and I can't use none of these products. of course it is very DISRUPTIVE. Not the positive disruptive kind.

So I call their help desk. It's aligned by products. The first person who answered said that the Quicken EULA says that we can't own this combination of Intuit products, so it's our own fault. No, he didn't offer any help in recovering. Nor did he tell us why Intuit opted to silently screw us and not just prominently warned us. What Terrific Fun!

Next help desk clerk told us we could own this products combo, but had to install them on separate disks or machines. She wanted to rush headlong into partitioning our hard disk. Next thing you know we'd have been calling Microsoft help desk (and the monkey would be off Intuit's back).

Third one put us on infinite hold. Probably trying to bring together experts from other product teams.

So far, I have installed Quicken on another PC, and in the process of backing up my old PC. Then I will reinstall Intuit's Quickbooks and TurboTax. Get my stuff.

And then! move on to better products. Never saw such helpless helpdesk, and such lame engineering team. Screw the customer before even the splash screen has faded away.

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