|Dell, SunGard to Offer Customers New Disaster Recovery Options|
Monday September 15, 9:00 am ET
ROUND ROCK, Texas--(BUSINESS WIRE)--Sept. 15, 2003--Customers can easily and affordably help keep their business operations up and running in the event of a disaster through a new agreement Dell (Nasdaq:DELL) and SunGard Availability Services, an operating group of SunGard (NYSE:SDS), announced today.
The new alliance will provide customers with a temporary Dell(tm) PowerEdge(tm) server, a critical situation support team and processes to keep operations running while a replacement server is deployed. The temporary server will be available in most cases at a SunGard Recovery center or at the customer's own location within 48 hours.
"As companies of all sizes realize the vulnerability of mission-critical data to natural disasters and other unforeseen incidents, our customers need an easy, affordable and high-quality way to get systems back up and running as quickly and seamlessly as possible," said Gary Cotshott, vice president and general manager, Dell Services. "This relationship between two industry leaders will provide Dell customers with a convenient, cost-effective means to minimize downtime when crises occur."
Through the Dell/SunGard Disaster Recovery Service, a recovery PowerEdge server can be shipped to one of 30 SunGard Recovery centers throughout the United States, where the customer can have access to a fully equipped facility. In addition to providing quick access to systems and data, the facility offers desks, phone lines and computers for the customer's displaced IT employees to help the broader network recover. If the customer prefers, a recovery server can be shipped directly to the customer's location.
SunGard staff will be available for assistance when customers' servers arrive. They will assist customers in restoring operating environments and help ensure that customers follow the most relevant and effective disaster recovery processes for the situation.
Dell/SunGard Disaster Recovery Services can be purchased for one to five-year terms. "SunGard Availability Services is the pioneer and leader in providing information availability solutions to businesses that are faced with potential natural or man-made disasters on a daily basis," said Jim Simmons, group chief executive officer, SunGard Availability Services. "Dell customers can take comfort from the fact that 90 percent of businesses with revenues of more than $1 million are within 35 miles of one of our facilities."