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To: KymarFye who wrote (8732)2/7/2001 5:33:53 PM
From: Jon Tara  Read Replies (1) of 12617
 
MCI Frame Relay Outage

Dear Subscriber,

At approximately 1:39PM EST, MCI's frame-relay cloud experienced an outage that affected Island's MCI frame-relay circuits. The problem was resolved at approximately 2:06PM EST, and service was restored for all subscriber connecting to Island via MCI's network. Those subscribers who have ISDN backup to their frame-relay circuits or maintain alternate connectivity to Island through other frame-relay networks should have experienced minimal downtime.

Although MCI is still investigating the cause of the outage, the problem was related to a hardware failure in connectivity between Island's data center and the MCI backbone. After determining the exact cause of the outage, Island will take every step necessary to ensure that a problem of this nature does not occur again in the future.

If you do not yet have a backup connectivity to Island and wish to talk to an Island representative to discuss backup alternatives, please contact Island Technical Support by calling (xxx) xxx-xxxx and choosing option 3.

Thank you,

The Island ECN

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This seems to have affected others who do not receive their Island feed via MCI, though perhaps the outage did not last as long. I know that Internet Island feeds were interrupted as well.

"Those subscribers who have ISDN backup to their frame-relay circuits or maintain alternate connectivity to Island through other frame-relay networks should have experienced minimal downtime."

Not sure if they mean that they experienced a shorter outage, or that they should have experienced minimal downtime while they switched-over their feed (which could be manual or automatic, depending on software at the subscriber's end.)
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