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Non-Tech : CSFB Direct(DIR)

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To: Pices who wrote (364)3/28/2000 1:29:00 AM
From: Z268  Read Replies (1) of 406
 
This deficiency from DLJ sucks big time!

In fact, if the electronic data is legally binding (they will tell you the paper copy is the legal document), then DLJ is posting incorrect information. If the split shares are not delivered until the 29th, then the balance should reflect the pre-split shares at the pre-split price. Showing the pre-split shares at the post-split price is incorrect and misleading.

When I called up to query, the Customer Service rep was obviously annoyed, and yelled at me for being one of hundreds of annoying meaningless calls!

When my account is corrected, I am voting with my feet - I am through with DLJ - they have the worst system of any of the online brokers! And their Customer Service reps are probably trained at the famous DLJ Gestapo, er I mean customer abuse, training school!
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