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Non-Tech : CSFB Direct(DIR)

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To: J. Arzente who wrote (353)3/17/2000 11:57:00 AM
From: Susan G  Read Replies (2) of 406
 
of course. Just got this from DLJ stating the problems are fixed. NOT!!!!!!!! Sent my response below:

----- Original Message -----
From: <dljdirect@dljdirect.com>
Sent: Thursday, March 16, 2000 8:33 PM
Subject: YOUR SITE

> Dear Ms. :
>
> Thank you for your message.
>
> Unfortunately, we experienced technical difficulties with our system. We apologize for any inconvenience this may have caused you. The problem was addressed and corrected. DLJdirect would like to thank you for your understanding in this matter.
>
> DLJdirect has been experiencing unusually high call volume over the past few weeks due to the prevailing market conditions that presently exist. This call volume and market volatility has caused the hold time on our phone lines to increase at times.
>
> DLJdirect strives to provide the highest level of service to all of our customers. To this end, we are in the process of hiring and training additional staff associates to service all of your investment needs, 24 hours a day, 7 days a week.
>
> We appreciate your patience during this time and we look forward to serving your online brokerage needs.
>
> If there is anything else you will need or if you have further questions, please feel free to write back.
>
>
> Sincerely,
>
> Curt Baclawski
> DLJdirect Inc.
> Member SIPC, Member NASD.

My response:

Dear DLJDirect: I am STILL getting THE REQUESTED PAGE IS UNAVAILABLE, PLEASE TRY AGAIN LATER.

This is on the portfolio holdings page, balances AND MOST IMPORTANTLY the TRADING window. This is NOT fixed, and is totally unacceptable. Please take some of the millions of $ of our commissions and UPGRADE the system so it can handle what is NOW not unusual but AVERAGE volume. Thank you.
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