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To: Sector Investor who wrote (1417)9/23/2002 10:02:40 AM
From: David Semoreson
   of 6947
 
Apparently there are some shortcomings to mobile satellite TV, both in relation to my original question (treating it as a discounted second receiver) and access to pay-per-view.

From the DirectTV Customer Agreement:
directv.com

<<h) Mobile Units. We provide Service to Receiving Equipment that is installed in mobile units such as campers, boats and other recreational vehicles. However, without a permanent land-based phone connection, this Receiving Equipment is not eligible for the additional receiver discount described above, pay per view ordering with the remote control, or certain programming such as seasonal sports subscriptions and local regional sports networks. >>

They require a phone hookup for location verification as DTV doesn't want the "second receiver" to be at your friends house! It would be technically possible to use the internet for PPV client verification but I can't think of a good technical solution to the 2nd receiver verification problem. Ultimately this means that the user would have to take the card with them when they go mobile, which isn't a very good incentive for existing DTV home customers to "add a 2nd receiver to the car".

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To: David Semoreson who wrote (1418)9/23/2002 6:09:57 PM
From: Sector Investor
   of 6947
 
<<We provide Service to Receiving Equipment that is installed in mobile units such as campers, boats and other recreational vehicles.

However, without a permanent land-based phone connection, this Receiving Equipment is not eligible for the additional receiver discount described above, pay per view ordering with the remote control, or certain programming such as seasonal sports subscriptions and local regional sports networks. >>

David,

I checked with KVH and found out that that information is out of date.

DirecTV now allows mobile customers to sign an affidavit and submit it as proof that the 2nd receiver is installed on the same vessel or vehicle as the first. The customer pays full price for the first receiver, but gets the discounted "box mirrored" rate for the 2nd, 3rd, etc. Forms are available from KVH.

This is a really positive change.

It still doesn't fully answer the situation I hope for - that the primary receiver can be in my house, the second (or third) receiver can be in my house, RV, boat or van, and I still pay the "box mirrored" price.

I'll ask again on that.

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To: Sector Investor who wrote (1419)9/24/2002 9:03:19 AM
From: Sector Investor
   of 6947
 
<< It still doesn't fully answer the situation I hope for - that the primary receiver can be in my house, the second (or third) receiver can be in my house, RV, boat or van, and I still pay the "box mirrored" price. I'll ask again on that.>>

I did ask - and I got an answer too.

"The current policy of DirecTV is that you cannot get the reduced rate on the second receiver in the vehicle or vessel.
The current policy of the Dish Network is informally, "we're not too concerned" if a customer takes a mirrored receiver out of their house and puts it in their vehicle". Current policies of both companies are based on fairly small populations of REGISTERED mobile users."

I imagine that these policies are not cast in stone, and as the installed base grows and new trends become clear, things can/will change.

No one would pay twice for a second receiver in their office or den. Why should they pay twice to use it in their car or boat? I think the public will demand this over time.

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To: Sector Investor who wrote (1420)9/24/2002 9:46:31 AM
From: robert b furman
   of 6947
 
HI Sector,

Its no problem for me.

I'd put the dish on the house when in the house and on the car when in the car.

One quick connect on the porch and one quick connect on the luggage rack of my car.

Its not like you have to aim it.<VBG>

Bob

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To: Sector Investor who wrote (1420)9/24/2002 10:42:09 AM
From: David Semoreson
   of 6947
 
good response sector, once again!

but the ideal setup for KVHI will be tough to achieve as long as DTV is fighting hackers, who exploit any opening to get free TV.

alternatively, can a user just move the plastic access card from home to car, or is this somehow locked into the hardware?

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To: David Semoreson who wrote (1422)9/24/2002 10:54:03 AM
From: Sector Investor
   of 6947
 
David, I have cable TV at home. What is this plastic access card you are talking about. How is it used?

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To: robert b furman who wrote (1421)9/24/2002 11:08:29 AM
From: Sector Investor
   of 6947
 
Robert, I don't think the antenna as currently designed would be able to disconnect and connect to the house or car. This sounds complex to me, such as having to switch between AC and 12-volt power, the weight, the fact you might drop it, etc.

But, I think the RECEIVER might be able to move. KVH seems to be on top of the issues, and I'm sure they are aware of cost issues. Like I said before, as the technology makes visible inroads, and mobile trends become apparent, things will evolve to meet consumers needs and wishes.

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To: Sector Investor who wrote (1424)9/24/2002 1:38:11 PM
From: Robert G. Harrell
   of 6947
 
KVH Industries Selects Info Directions' CostGuard ASP to Bill Its Portfolio of Satellite Communications Services
24 Sep 2002, 11:28am ET

- - - - -

VICTOR, N.Y.--(BUSINESS WIRE)--Sept. 24, 2002--

KVH Industries Outsources Back Office Billing Operations for Wireless
Internet Services

Info Directions, leading developer of web-enabled rating, billing
and customer care solutions to the next-generation communications
marketplace, today announced the implementation of KVH Industries,
Inc., in its self-hosted ASP Data Center.
KVH Industries will be using CostGuard(R) ASP to bill marine and
land mobile satellite telephone, fax, and high-speed Internet
communication services.
KVH Industries, Inc., based in Middletown, Rhode Island, is a
developer and manufacturer of innovative, mobile, high-bandwidth
satellite communications systems and tactical navigation and fiber
optic products. KVH Industries will utilize Info Directions' CostGuard
ASP to accommodate the host of current and future lines of mobile
satellite voice and Internet services for land and maritime
applications.
"We've given the search for an ASP billing provider its due
diligence," said Mike Gagnon, KVH's Customer Service Manager. "The
solution we were looking for had to help support our goal of providing
world-class service for our customers. As such, our standards are very
high. Info Directions provides us with a comprehensive solution that
meets our needs. Info Directions' self-hosted, full featured ASP
affords KVH the opportunity to concentrate on our technical core
competencies as well as to launch research, development and marketing
efforts of new applications to emerging markets. The CostGuard ASP
provides the next-generation convenience and capabilities that we
require to service domestic and international markets."
"Info Directions is pleased to have KVH Industries on board as
they represent the future of mobile satellite communications," said
Don Culeton, President, Info Directions. "KVH Industries will leverage
the advantages and experience of our ASP billing operations to remain
focused on new product development and core business growth," Culeton
added.

About KVH Industries

KVH Industries, Inc., (NASDAQ:KVHI) designs and manufactures
products that enable mobile communication, defense navigation, and
direction sensing through the use of its proprietary mobile satellite
antenna and fiber optic technologies. The company is developing
next-generation systems with greater precision, durability, and
versatility for communications, navigation, and industrial
applications. An ISO 9001-registered company, KVH has headquarters in
Middletown, Rhode Island, with a fiber optic manufacturing facility in
Illinois, and a European sales, marketing, and support office in
Hoersholm, Denmark. Complete details regarding KVH's satellite
communications solutions can be found at www.kvh.com.

About Info Directions, Inc.

Info Directions is a software company that develops, hosts and
installs rating, billing, and customer care solutions to the
next-generation communications marketplace. Info Directions delivers
convergent, web-enabled solutions to ICPs, wireless operators, ASPs,
CLECs and ISPs that offer local, long distance, broadband, content,
data, IP, ASP usage, VoIP, utility, frame relay, wireless and xDSL
services. Of the nation's fastest growing companies in the year 2000,
Info Directions ranked 63 out of 500 by Inc magazine. Info Directions
is an Oracle Partner Program member, Microsoft Certified Solution
Provider and a member of the MSDN ISV Program. To learn more about
Info Directions please call 1.888.924.4110 or visit
www.infodirections.com.


CONTACT: Info Directions, Inc.
Jim Lazeroff, 585/924-4110
jlazeroff@infodir.com

KEYWORD: NEW YORK
INDUSTRY KEYWORD: INTERNET SOFTWARE TELECOMMUNICATIONS
SOURCE: Info Directions, Inc.

Today's News On The Net - Business Wire's full file on the Internet
with Hyperlinks to your home page.
URL: businesswire.com

Copyright 2002, Business Wire


finance.lycos.com

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To: Sector Investor who wrote (1423)9/24/2002 3:11:57 PM
From: David Semoreson
   of 6947
 
DirecTV has a plastic access card that is inserted into a slot in any hardware satellite receiver (which is attached to the dish). The card has a unique ID number that DTV associates with a specific subscriber so they can control the access to each channel based on your subscriptions. Because the data connection through the satellite is one-way, changing subscriptions requires a voice phone call by the subscriber. To facilitate onscreen pay-per-view purchases, DTV requires a phone jack to send the hardware's purchase request over the phone line.

The question is: if a subscriber has a second dish (RV, boat, cottage, etc) can they simply remove this card and insert in the new location, or whether DTV somehow "marries" the hardware and the card to prevent this "sharing".

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To: David Semoreson who wrote (1426)9/24/2002 6:38:16 PM
From: Sector Investor
   of 6947
 
<< The question is: if a subscriber has a second dish (RV, boat, cottage, etc) can they simply remove this card and insert in the new location, or whether DTV somehow "marries" the hardware and the card to prevent this "sharing".>>

I asked. For U.S. systems the cards are "married", but not in Europe.

Would that be considered an annulment? <g>

Again, what "IS" right now is not necessarily what "will be" if mobile Internet really takes hold.

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