Salesforce Delivers LiveMessage for Service Cloud--Bringing Next Generation Conversational Service to Any Company finance.yahoo.com
Service Cloud, the world's #1 customer service platform, personalizes conversational service across every channel. Whether connecting with a customer via conversational messaging, video chat, web chat, in-app, email, phone or even communicating directly with a connected product, Service Cloud helps leading brands drive competitive advantage with service by enabling companies to create a consistent experience across every channel. Companies that have deployed Service Cloud have seen an average of 48 percent faster case resolution, 45 percent decrease in support costs, an average of 47 percent increase in agent productivity and an average of 29 percent increase in customer satisfaction, according to a third-party research report sponsored by Salesforce. Salesforce has been recognized as a leader for eight consecutive years in the Gartner Magic Quadrant for CRM Customer Engagement Center.
Salesforce Delivers Digital Advertising Innovations in Marketing Cloud with Leading Data Management Platform finance.yahoo.com
New improved cross-channel ad delivery management, the ability to power digital ads using any data in Salesforce and AI-powered Einstein Journey Insights dashboards enable marketers to segment and activate audiences like never before to deliver the right message at the right time on any channel.
Salesforce Delivers Next-Generation Productivity for Customers with New Innovations in Quip finance.yahoo.com
"We're proud to debut a new, smarter Quip that anticipates a team's needs like never before," said Bret Taylor, CEO of Quip, a Salesforce company. "By bringing the power of dynamic business data into living documents, we're introducing the next generation of team productivity and collaboration."