Mark, I'm probably typical. I didn't read the manual to get started and I got bogged down trying to enter stock symbols because it seemed to only take names that started long and often failing searches for the symbol I already knew.
So, one time again I'll have to sit down and look at why it's not going well. MMaybe even have to read the instructions, but at the very least it has failed the user friendly test.
On another note, there's news. Regards, Mark
AlphaServ.com Signs Exclusive Agreement With Hy-Tech Wholesale to Provide IT Services
Expanding Market Penetration Through Mid-Size ''White Box'' Suppliers
SANTA ANA, Calif.--(BUSINESS WIRE)--June 22, 1999-- AlphaServ.com(TM) (Nasdaq/NM: ALMI - news), dba name for Alpha Microsystems, a premier provider of true multi-vendor and professional information technology (IT) services, has been selected by Florida-based Datasys USA, Incorporated, dba Hy-Tech Wholesale (Hy-Tech), a custom system builder and distributor of quality components and peripherals, as the exclusive service provider for its unbranded, or ''white box,'' computers.
Under the terms of the agreement, AlphaServ.com will provide standard and post-warranty support services, help desk services and onsite services for the distributor's white box computing systems, which are marketed to Hy-Tech's growing regional network of more than 2,500 value added resellers (VARs), and computer professionals.
According to Channel Information Services' 1998 Tracking Study, sales of white box or build-your-own PCs by reseller companies in North America totaled 6.37 million units in 1997. Approximately 35,400 reseller companies build white box PCs, representing a $7.6 billion market. According to International Data Corp.'s January 1999 report, white box resellers and retailers now command a market share estimated to be in excess of 30 percent of the total U.S. PC market.
''We've proven our business model through winning contracts with the larger white box distributors such as Ingram Micro and Tech Data and believe this gives us an advantage in targeting the middle market, which is growing dramatically,'' said Douglas J. Tullio, AlphaServ.com's chairman, chief executive officer and president. ''Our multi-vendor capabilities are ideally suited for white box manufacturers and this is the next logical market for us to continue our organic growth strategy.''
Hy-Tech/Datasys, USA, Incorporated places heavy emphasis on customer service and currently provides its customers with a variety of services including an in-store customer workbench area for troubleshooting needs. Through its agreement with AlphaServ.com, customers will be provided with upgraded services such as depot repair, 7x24 coverage, four-hour and next-day response, and on site services including diagnostic help desk support.
''We believe our high quality of service is a differentiating factor between Hy-Tech and other white box manufacturers,'' said Craig Conklin, president of Hy-Tech Wholesale/Datasys, USA, Incorporated. ''We believe in backing our non-branded systems with a reliable IT services program and selected AlphaServ.com because of its proven track record, leading-edge technology and vendor neutrality.''
Hy-Tech Wholesale is a manufacturer and distributor of quality custom computers, components and peripherals with 16 locations throughout Florida and the Southeastern United States. Since 1984 the company has been a computer service company that makes a difference. Quality products represent Hy-Tech in the industry, yet service is their passion.
AlphaServ.com is an Internet company, which has combined the strength of its IT services infrastructure with the power of its AlphaCONNECT technology to offer end-to-end solutions for its customers. The company's mission is to be the premier provider of true multi-vendor and professional services to the IT marketplace, including Internet consulting and networking, on site network support and nationwide on-call support through over 60 locations throughout North America. For more information, visit the company's Web site at www.alphaserv.com.
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Contact:
AlphaServ.com
Steve Shattuck, PR Manager
714/641-6374 (media)
sshattuck@alphaserv.com
Tamara Yanito, Director, Investor Relations
714/641-6216 (investor)
tyanito@alphaserv.com
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