Hi Toms, my 2 cents-
I've only been trading with Waterhouse a few years, but it does seem like those were the "good old days."
I would call the Milwaukee office, too. (Madison, myself.) I miss that option. TWE is swamped with business.
Here are a few notes-
1) Our Canadian cousins do not enjoy the same level of service we seem to. Ironic, eh?
2) All the other brokers are experiencing the same service problems. Too much volume. I liked DIR's business plan of catering to the $100k + portfolios... but I hear they are swamped, too. Any complaint you hear here, you can hear about any other OLB.
3) I've been asking where to go for better service. Some folks are suggesting small newstartup OLBs as not being crowded- yet. Pr going to full service brokers to pay much higher comissions, but a dedicated broker to take your orders when you need it done absolutely now.
4) I have 4 OLBs with margin and options- just in case. They all have problems.
As I look at the OLBs again after 6 months, I consider where I came from: an asswhipping off DIR's IPO. I got greedy and lost a lot; evaluted TWE a better buy, and made the switch. Tax dodge helped, too.
Now I look at the performance- TWE up, DIR down. DIR is a tracking stock. That confuses my analysis of what it's worth.
At this point, I will stick with the chart- that is, a lot of folks think TWE is worth owning. DIR is cheap... nobody wants it.
I'm thinking any break above $22 1/2 will be a real solid one, unles $25 options are presented on Monday. Even so, I hope we are off Gilligan's Island- $18 to $20.
Too much business. I should have such problems.
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