Thanks Cow. That could have been a necessary solution, but after several hours of researching I found that "windows management instrumentation software", was disabled. This was causing all sorts of malfunctions including my printer, scanner, Norton Ghost, ZA, and many too numerous to mention.
I don't know how it happened , but most of my computer services became disabled. I enabled or put practically everything on automatic and all seems to be working.
Here's my problem now....not sure what services should be automatic,manual, or disabled, but suppose I will work thru it as I use each service. There is no default setting for each service, and the descriptions are not always clear. I think the negatives will be security and system resources.
As usual this was quite a learning experience.
Rap |