|Portal Is Used by at least 35 Wireless Carriers Worldwide|
Facing the future
By Scott Tyler Shafer, InfoWorld
October 18, 2002 1:01 pm PT
Carriers are also reducing costs and generating revenues via new back-end billing platforms and Web-based portals that allow customers to access, add, delete, or change the services to which they subscribe. The self-service solution offers telecom carriers a way to sidestep costly customer service solutions, and gives users more involvement in their own telecom strategies.
Chris Grejtak, senior vice president of marketing at Portal Software, explains that during the past decade, carriers built their own billing and accounts receivable applications, which have grown complex and inflexible. Cupertino, Calif.-based Portal Software is one of a handful of vendors that has developed a billing platform allowing carriers to change and create new pricing models and pricing plans over multiple networks.
"Carriers are in a tug-of-war. They are being pulled between generating revenue and reducing costs," Grejtak explains. "We allow them to lower the total cost of ownership of billing."
The company's Infranet product is being used by 35 wireless carriers worldwide and was recently selected by Telstra, Australia's largest telecommunications carrier, to launch new mobile data and broadband services, Grejtak adds.